1. Introduction
Welcome to GAHWAJI—X. We are a vending machine operation company based in Al Khobar, Saudi Arabia, specializing in coffee and beverages services.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
2. Information You Collect
2.1 Personal Information
We may collect personal information when you:
- Contact us through our website
- Submit inquiries or support requests
- Engage with us as a business client
This information may include:
- Name
- Email address
- Phone number
- Company name (for business clients)
2.2 Payment Information
If you use cashless payment methods on our vending machines (e.g., cards or mobile payments), your payment is processed through secure third-party providers.
We do not store or process your card details directly.
2.3 Machine and Usage Data
Our vending machines may collect operational data such as:
- Transaction details (product selected, time of purchase)
- Machine ID and location
- Stock levels and maintenance data
This data is used strictly for operational and analytical purposes.
2.4 Website Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and usage behavior
- Cookies (see Section 8)
3. How We Use Your Information
We use the collected data to:
- Process transactions
- Operate and maintain vending machines
- Improve product offerings and services
- Respond to inquiries and provide customer support
- Analyze usage trends and business performance
4. Sharing of Information
We may share information with:
- Payment service providers (for transaction processing)
- Cloud hosting and IT service providers
- Internal teams responsible for operations and maintenance
We do not sell or rent your personal data to third parties.
5. Data Storage and Security
We take reasonable technical and organizational measures to protect your data, including:
- Secure servers and cloud infrastructure
- Access control and authorization policies
- Encryption where applicable
6. Data Retention
We retain data only as long as necessary for:
- Operational and business purposes
- Legal and regulatory requirements
- Resolving disputes and enforcing agreements
After this period, data may be deleted or anonymized.
7. Your Rights
You may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
To exercise these rights, please contact us using the details below.
8. Cookies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
You can control or disable cookies through your browser settings.
9. Third-Party Services
Our website or services may include links to third-party platforms.
We are not responsible for the privacy practices of those third parties.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
GAHWAJI—X
Email: privacy@gahwajix.sa
Phone: +966 9200 18433